Real Influence: Persuade without Pushing and Gain without Giving in

MARK GOULSTON, M.D., is a business psychiatrist and consultant, author of the bestselling Just Listen, and subject of the PBS special "Just Listen with Dr. Goulston." He writes a Tribune syndicated career column; blogs for Fast Company, Business Insider, Huffington Post, and Psychology Today; and is featured frequently in major media including The Wall Street Journal, Harvard Business Review, Fortune, Newsweek, CNN, NPR, and Fox News. JOHN ULLMEN, PH.D., is an internationally acclaimed executive coach and conducts popular feedback-based seminars on influence in organizations. He teaches at the UCLA Anderson School of Management.