Handbook for Quality Management

Thomas Pyzdek is a Six Sigma consultant with 30 years of experience in the field. His clients include Ford, McDonald's, Intuit, Avon Products, and many others. Mr. Pyzdek is a recipient of the American Society for Quality (ASQ) Edwards Medal for outstanding contribution to the practice of quality management. Paul Keller is President and Chief Operating Officer with Quality America, Inc. He has developed and implemented successful Six Sigma and Quality Improvement programs in service and manufacturing environments. He is the author of several books, including Six Sigma Handbook, Third Edition (coauthor), and Six Sigma Demystified.