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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

最 低 价：￥114.30

定 价：￥131.80

作 者：John R. DiJulius 著

出 版 社：Mcgraw-Hill

出版时间：2003-01-27

I S B N：9780814471715

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    内容简介
    Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
    All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
    By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ...

    作者简介
    　　 John R. DiJulius III (Cleveland, OH) is the founder of John Robert’s Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.　

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