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Best Practices in Customer Service

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Best Practices in Customer Service

最 低 价：￥225.90

定 价：￥293.40

作 者： 著

出 版 社：Mcgraw-Hill

出版时间：1999-01-07

I S B N：9780814470282

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    内容简介
    "Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...

    Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more.

    With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer ...

    作者简介
    　　 "RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM's Knock Your Socks Off Service series. JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management."　

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