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Six Sigma Software Quality Improvement

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Six Sigma Software Quality Improvement

最 低 价:¥447.00

定 价:¥513.80

作 者:Vic Nanda , Jeffrey Robinson

出 版 社:McGraw-Hill Professional

出版时间:2011-03-07

I S B N:9780071700627

价格
447.00元

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内容简介

Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company's DNA Thomson Reuters' Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

作者简介

Vic Nanda has 16+ years experience in leading process and quality improvement initiatives in several organizations using Six Sigma, CMMi?, ITIL?, TL 9000, and ISO 9000. Vic is a Six Sigma Black Belt, Certified ISO 9000 LA, CMQ/OE, CQA, CSQE, and ITIL Foundations Certified. He is the author of?three?books on quality?and process improvement.?He is a member of Editorial Boards of several publications, member of ASQ National Awards Committee, and active volunteer with ASQ and SPIN. He was awarded the Feigenbaum Medal by the American Society for Quality in 2006 for "displaying outstanding characteristics of leadership, professionalism, and potential in the field of quality and also whose work has been or will become of distinct benefit to mankind".Jeffrey Robinson, Ph.D., is?a Master Black Belt from Motorola and an industry expert on Six Sigma. Over the last 15 years in his 25+ year career, Dr. Robinson has trained, coached, and mentored hundreds of Black and Green Belts at various companies. As a certified Master Black Belt, he has been applying and teaching Six Sigma techniques in a broad range of environments from semiconductor manufacturing, medical device manufacturing,?IT, automotive, and financial management systems. Besides being active in the industry, Dr. Robinson has been teaching graduate and undergraduate courses for over 21 years. He was profiled in the "Who's Who in Q" in the September 2011 issue of ASQ's Quality Progress magazine.

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