| 《全国高等职业教育酒店服务专业精品系列教材：酒店英语口语》涵盖酒店各个核心服务部门的日常工作流程，引导学员掌握酒店管理的基本流程、操作规则。根据行业的发展趋势，力求教材内容与时俱进。情景和酒店工作人员实际工作密切相关。每单元都列举了若干主题供学员参考，以达到举一反三的目的。每个教学模块后面精心设置了多种多样的练习，兼顾对听说读写译能力的培养，以方便学员对相关知识点和语言点的进一步掌握。 |
| Basic Knowledge Unit 1 What Is a Hotel？ Unit 2 General Expressions for Hotel Services Chapter One The Front Office Unit 1 Room Reservation Unit 2 Reception Unit 3 Concierge Unit 4 Telephone Service Unit 5 Business Center Unit 6 At the Cashiers Unit 7 Settle the Complaints Chapter Two Housekeeping Unit 1 Simple Chamber Service Unit 2 Cleaning the Room Unit 3 Laundry Service Unit 4 Room Service Unit 5 Other Services Unit 6 Maintenance Service in the Guest Room Chapter Three Food and Beverage Unit 1 Table Reservation Unit 2 Receiving the Guest Unit 3 Taking Orders Unit 4 Beverage Service Unit 5 Serving the Guest Unit 6 Kitchen Service Chapter Four At the Recreation Centre and Health Club Unit I At the Beauty Parlor Unit 2 At the Health Club Unit 3 Sauna and Massage Service Unit 4 At the Hair Salon Unit 5 At the Shopping Arcade Appendix Commonly Used Words and Expressions in the Hotel References |
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