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| INTRODUCTION The Human-Relations Revolution 1 Finding the Leader in You 2 Starting to Communicate 3 Motivating People 4 Expressing Genuine Interest in Others 5 Seeing Things from the Other Person's Point of View 6 Listening to Learn 7 Teaming Up for Tomorrow 8 Respecting the Dignity of Others 9 Recognition, Praise, and Rewards 10 Handling Mistakes, Complaints, and Criticism 11 Setting Goals 12 Focus and Discipline 13 Achieving Balance 14 Creating a Positive Mental Attitude 15 Learning Not to Worry 16 The Power of Enthusiasm CONCLUSION Making It Happen |
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