| Letter from the Author Acknowledgements 1 Signing Up to the Basics 2 Netiquette 3 Job Applications 4 References, Resignations and Retirement 5 Contracts and Other Businesslike Letters 6 Invitations 7 Replies, Thanks and Congratulations 8 Condolence and Illness 9 Love and Friendship Letters 10 Making Your Complaint Letter Count 11 Charity Appeals 12 Writing to Politicians 13 Letters to the Editor and Agony Aunts 14 Common Mistakes, Spelling and Other Howlers Further Information Index |
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