| preface. acknowledgments. part one: introduction to performance measurement and the balanced scorecard. chapter 1: introduction to the balanced scorecard. chapter 2: adapting the balanced scorecard to fit the public and nonprofit sectors. part two: pouring the foundation for balanced scorecard success. chapter 3: before you begin. chapter 4: training and communication planning for balanced scorecard success. chapter 5: mission, values, and vision. chapter 6: strategy: the core of every balanced scorecard. chapter 7: a balanced scorecard within your performance management framework. . part three: developing your balanced scorecard. chapter 8: developing performance objectives on a strategy map. chapter 9: performance measures, targets, and initiatives. part four: maximizing the effectiveness of the balanced scorecard. chapter 10: creating alignment by cascading the balanced scorecard. chapter 11: linking resource allocation to the balanced scorecard. chapter 12: reporting results. chapter 13: the city of charlotte: a balanced scorecard success story. chapter 14: sustaining balanced scorecard success. glossary of key balanced scorecard and performance management terms. index. |
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