| Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics. .. << 查看详细 |
| introduction chapter 1: understanding facilitation what is facilitation? what does a facilitator do? what do facilitators believe? what are typical facilitator assignments? differentiating between process and content core practices overview focus on questioning questioning formats sample probing questions the language of facilitation the rules of wording managing the flip chart what does neutral mean? how assertive can a facilitator be? who can facilitate? balancing the roles of leader and facilitator wearing more than one hat role dilemmas . facilitation in the classroom facilitation as a leadership style best and worst facilitator practices facilitator behaviors and strategies facilitation cue card core practices observation sheet process flow observation sheet facilitation skill levels facilitation skills self-assessment chapter 2: facilitation stages 1.assessment and design 2.feedback and refinement 3.final preparation 4.starting a facilitation 5.during a facilitation 6.ending a facilitation 7.following up on a facilitation chapter 3: knowing your participants conducting an assessment group assessment survey comparing groups to teams understanding team stages forming storming norming performing facilitation strategies chart team effectiveness survey chapter 4: creating participation creating the conditions for full participation removing the blocks to participation create buy-in manage the participation of leaders create targeted norms high-participation techniques group participation survey encouraging effective meeting behaviors group behaviors handout observing group behaviors in action peer review peer review worksheet chapter 5: effective decision making know the four types of conversations the four levels of empowerment clarifying the four empowerment levels shifting decision-making paradigms the six decision-making options decision options chart the importance of consensus things to watch for in decision making effective decision-making behaviors steps in the systematic consensus-building process consensus building worksheet symptoms, causes and cures of poor decisions decision process survey chapter 6: facilitating conflict chapter 7: meeting management chapter 8: process tools for facilitators chapter 9: process designs session planning worksheet about the author acknowledgments bibliography how to use the accompanying cd-rom |
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