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PERFECT PHRASES FOR CONFLICT RESOLUTION:(ISBN=9780071756167)

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最低价：￥72.10

定价：￥104.00

作者：AntoineGerschel 　著著

出版社：McGraw-Hill

出版时间：2011-12-1

I S B N：9780071756167

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PERFECT PHRASES FOR CONFLICT RESOLUTION:(ISBN=9780071756167)

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内容简介

The Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray—and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:

* Strategy
* Resources
* Priorities
* Cooperation
* Workload

作者简介

Lawrence Polsky is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing "people energy" through high impact tools, programs and ideas.

Antoine Gerschel is a managing partner at PeopleNRG.

Acknowledgments
Chapter 1 What Is Conflict Resolution?
Chapter 2 Perfect Phrases for Resolving Conflict with Your Boss
Chapter 3 Perfect Phrases for Conflict with Peers
Chapter 4 Perfect Phrases for Conflict with Employees
Chapter 5 Perfect Phrases for Conflict with Customers and Vendors
Chapter 6 Perfect Phrases for Conflict with Difficult Personalities