PERFECT PHRASES 4 DEALING W/DIFFICULT PE(ISBN=9780071493048)

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips

Acknowledgments
Part One: What You Need to Know
Part Two: Perfect Phrases for Communicating
with Difficult Coworkers
Part Three: Perfect Phrases for
Communicating with Difficult Bosses
Part Four: Perfect Phrases for Communicating
with Difficult Employees
Part Five: Perfect Phrases for Communicating
with Difficult Customers
Part Six: Perfect Phrases for Communicating
with Difficult Vendors and Employees from
other Departments