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Working with Difficult People

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Working with Difficult People

最 低 价:¥47.50

定 价:¥71.10

作 者:Raphael Lapin(拉斐尔·拉平)

出 版 社:Dorling Kindersley

出版时间:2009-10-01

I S B N:9781405336864

价格
47.50元

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内容简介

A practical, pocket-sized guide to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.

作者简介

Raphael E. Lapin (born 1955) is a negotiation, mediation and communication expert currently based in Los Angeles, California. He is principal and founder of Conflict Management, Inc. — a conflict management and negotiation strategies training and consulting group that works with Fortune 500s, S&P 500s and governments — and leads the Lapin International negotiation and conflict resolution practice.

Lapin is best known for applying negotiation strategies developed at Harvard Law School’s Program on Negotiation to help corporations and governments adopt a negotiation approach based on understanding, collaboration, mutual trust and relationship building. He is also known for introducing the use of mediation for negotiating transactions such as joint ventures and mergers.

Lapin is a licensed pilot and a member of the Aircraft Owners and Pilots Association. He volunteers for Angel Flight, an organization that flies patients from rural areas to medical centers for treatment. He also works with American Jewish World Service, where he contributes his negotiation and conflict resolution expertise in developing regions around the world.

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