| 作者简介： Susan El-Shamy is a senior partner at Advancement Strategies, a training and development resources company in Bloomington, Indiana. For more than twenty years she has designed and delivered training products and programs. She is the author of numerous training materials and books including How to Design and Deliver Training for the New and Emerging Generations. |
| about this book about pfeiffer introduction part one: making the most of role playing chapter one: understanding role playing chapter two: overcoming resistance to role playing chapter three: planning your role play chapter four: implementing the role play part two: the role plays chapter five: warm-up role plays 1 serving time in training: a parody of participant roles 2 what are you doing in a place like this? introductions and expectations 3 lunching with difficult people: a warm-up to get ready for difficult people 4 good, bad, and ugly responses: a warm-up for dealing with different responses 5 may i have your attention please? warming up for speaking in public chapter six: behavior rehearsals 6 greetings and salutations: a rehearsal of welcoming expressions 7 i don’t believe we’ve met: introducing yourself to strangers 8 ring, ring? is anyone there? a rehearsal of good telephone etiquette 9 what are you looking for in a job? sharing job satisfaction needs . 10 thirty seconds of self expression: a role play for quickly expressing yourself chapter seven: application activities 11 you’re driving me nuts: applying a model to ask for behavior change 12 selling to the buyer’s needs: a role play to practice five selling techniques 13 it’s not just what you say: practicing the nonverbals of public speaking 14 the persistent requesting technique: a role play for dealing with “yes, but .” 15 here’s what you’re going to do: introducing a learning activity chapter eight: problem- and people-focused role plays 16 show me the money: asking for a raise or promotion 17 problem? what problem? a performance problem role play 18 why are you people so difficult? a difficult person–focused role play 19 hey, buddy, that’s my parking place: group role play on managing conflict 20 hold the mayo: ordering your lunch in english chapter nine: impromptu role plays 21 perfect presentations: a role-playing contest for effective presentations 22 meeting madness: a role play of the world’s worst meeting 23 in 15 seconds or less: a contest on asking for a change in behavior 24 tally ho! a group debriefing activity 25 the roving reporter: an impromptu debriefing role play part three: designing your own role plays chapter ten: the design chapter eleven: forms for your use determine your learning goals write a goal statement choose the type of role play you will design write a general summary of the role play checklist to determine role-play particulars role-play design format situation development form general feedback form nonverbal feedback form references the author index |
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