| contents of the cd-rom. acknowledgments. introduction. chapter 1: what is a training function? the purpose of a training function. centralized and decentralized training functions. chapter 2: what is a competency? competency defined. how competencies are built from knowledge and skill. how competencies are measured. suggested uses for competency checklists. . steps to set up a competency measurement process. chapter 3: trainer or instructor competencies. competencies required of trainers or instructors. competency checklists for the trainer or instructor. how to use the competency checklists. trainer or instructor development plan. chapter 4: facilitator or coach competencies. competencies required of facilitators or coaches. competency checklists for the facilitator or coach. how to use the competency checklists. facilitator or coach development plan. chapter 5: course designer competencies. competencies required of a course designer. competency checklists for course designers. how to use the competency checklists. course designer development plan. chapter 6: training manager competencies. competencies required of a training manager. competency checklists for the training manager. how to use the competency checklists. training manager development plan. chapter 7: training coordinator competencies. competencies required of a training coordinator. competency checklists for training coordinators. how to use the competency checklists. training coordinator development plan. chapter 8: being a department of one. sorting priorities. competency checklist for a department of one. making a training plan. presenting a training plan. chapter 9: how to develop internal certification programs. developing a certification program in your organization. choosing between internal or external certifying authority. defining certificates and certification. using developed competencies to plan a certificate or certification program. demonstrating competence and understanding versus performing. introducing training competencies in the organization. measuring competencies: self, peer, and supervisory assessments. setting up feedback and development processes. gaining agreement on a certification program. using certification programs: cautions. resources. sample competency checklists and development plans. glossary. bibliography. index. about the author. how to use the cd-rom. pfeiffer publications guide. |
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