| figures. cd-rom contents. preface. introduction. part one: making the transition. 1. performance consulting. 2. the transition. 3. costs. 4. credibility and influence. 5. sustaining change. part two: performance consulting. . 6. environment and norms. 7. needs assessment and cause analysis. 8. interventions. 9. measuring results. 10. measuring people performance. index. about the author. how to use the cd-rom. |
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