During Toyota’s highly publicized recalls of 2009 and 2010,
the legendary carmaker’s 60-year-old reputation for operational
excellence was put under the microscope. Business pundits wondered
out loud if Toyota’s quality levels had decreased dramatically,
while the harshest critics predicted the end of the company as we
know it. For the most part, the government’s fi ndings absolved
Toyota of serious defects and accidents, and Toyota recovered
rapidly—but mistakes were made, which showed that Toyota is not
perfect. In fact, there is always opportunity for improvement in
every process.
In his bestselling business management classic The Toyota
Way, Jeffrey Liker introduced the world to the foundational
principles that have made Toyota the envy of companies around the
world. Now, in The Toyota Way to Continuous Improvement,
Liker teams up with former Toyota production engineer James Franz
to explain the underlying thinking behind continuous improvement
and why any company needs a disciplined approach to process
improvement in every part of the organization.
Liker and Franz outline the common mistakes in thinking that
limit results, and they reveal how Toyota achieves its dual
objectives of improving business performance and developing its
people through following Dr. W. Edwards Deming’s teachings of
Plan-Do-Check-Adjust (PDCA). Through detailed case examples in many
industries, you’ll learn how to:
- Determine why your processes aren’t achieving anticipated
results
- Build a sustainable lean process with a well-defined
purpose
- Create a system that reveals problems
- Teach every leader and team member at every level the art of
PDCA for process improvement
With The Toyota Way to Continuous
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