| 《酒店实用英语》可作为高等职业教育酒店管理专业的英语教材，也可作为酒店行业从业人员提高专业英语水平的参考书。 |
| Unit 1 An Overview of the Hotel Industry Part Ⅰ Readings Text A Intensive Reading: The Development of Hotel Industry Text B Extensive Reading: The Role and Organizational Structure of a Hotel Part Ⅱ Hotel Links Reservation Application Form 酒店预订单 Part Ⅲ Dialogues Dialogue 1 : Location and Direction Dialogue 2: Showing the Way Part IV Exercises Unit 2 Front Office Operations Part Ⅰ Readings Text A Intensive Reading: Front Office Systems and Guest Cycles Text B Extensive Reading: Reservationist and Receptionist Part Ⅱ Hotel Links Registration Forms/住宿登记单 Part Ⅲ Dialogues Dialogue 1: Check-in Service Dialogue 2: Check-out Service Part Ⅳ Exercises Unit 3 Housekeeping Department Part Ⅰ Readings Text A Intensive Reading: Housekeeping Departement Text B Extensive Reading: Housekeeping Services Part Ⅱ Hotel Links Laundry Request Form 洗衣单 Part Ⅲ Dialogues Dialogue 1: A Call Reservation for Four Single Rooms with Bath Dialogue 2: Would you please buy a map for me? Part Ⅳ Exercises Unit 4 F&B Department Part Ⅰ Readings Text A Intensive Reading: Restaurant Public Relationship Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10% Part Ⅱ Hotel Links Menu 菜单 …… Unit 5 At Bar Unit 6 At Convention Genter Unit 7 Clubhouse Serveices Unit 8 The Hotel Administrtion Unit 9 Kitchen Management Unit 10 Hotel Marketing Appendix Useful Expressions in the Hotel 参考文献 |
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