| 王晓芳中国人民大学商学院讲师，硕士生导师。分别于1999年和2001年在清华大学自动化系获得自动化学士和系统工程硕士学位，2008年在美国卡耐基梅隆大学商学院获得运营管理博士学位。2008年8月回国加入中国人民大学商学院，中英文双语讲授收益管理、运营管理、统计质量管理等课程。主要研究服务运营管理、医疗运营管理和收益管理。美国运筹学和管理学研究协会（INFORMS）会员、美国生产与运作管理学会（OMS）会员和OMS中国分会会员、海外华人学者管理科学与工程协会会员。作为负责人主持三项科研课题，其中.. << 查看详细 |
| chater 1 introduction chater 2 diagnostic service centers 2.1 literature review 2.2 the model 2.3 general analysis 2.4 analysis of the symmetric case 2.5 analysis of the asymmetric case 2.6 numerical case studies and extensions 2.6.1 arameters and base case 2.6.2 changing the ho’s error costs 2.6.3 changing the atients’error costs 2.6.4 convex waiting costs 2.7 relevance of integrated model and analysis to ractice 2.8 discussion and conclusionchater 3 security screening 3.1 the model 3.1.1 model setu 3.1.2 definition of equilibrium 3.2 otential alicants’best resonses 3.2.1 bad otential alicants’best resonses 3.2.2 good otential alicants’best resonses .3.3 otimal screening olicies 3.3.1 non-discriminatory screening olicy 3.3.2 discriminatory screening olicy 3.4 numerical exeriments 3.4.1 changing the arover’s reward from admitting a good alicant r 3.4.2 changing the arameter of bad otential alicants 3.4.3 changing the arrival rate of all otential alicants a 3.4.4 changing service caacity 3.5 extensions of our model 3.5.1 imerfect screening 3.5.2 non-zero abandon rate for good alieants 3.5.3 non-zero waiting costs for bad alicants 3.6 conclusion and future research directionschater 4 high quality schedules 4.1 literature review 4.1.1 time’cost tradeoff roblems(roject crashing) 4.1.2 anytime scheduling 4.1.3 hybrid scheduling techniques 4.1.4 temoral reference networks 4.1.5 service oerations management 4.2 roblem formulation 4.3 roblem solving via constraint.based algorithms 4.3.1 the integrated(quality first)hybrid scheme 4.3.2 the artitioned(resource first)hybridscheme：solve-and.maximize 4.4 evaluation oil erformance of heuristics 4.4.1 ratio vs.sloe 4.4.2 exact lookahead or not? 4.4.3 imact of longest eak first(lf) …… chater 5 conclusions and future research directions bibligrahy |
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