
| acknowledgments introduction part i—emoti0nal intelligence chapter 1: what is ei? chapter 2: the business connection chapter 3: inspiring workplaces chapter 4: success throughout your life part ii--the inner world chapter 5: emotional self-awareness chapter 6: assertiveness chapter 7: self-regard chapter 8: self-actualization chapter 9: independence part iii--the outer world chapter 10: empathy chapter 11: healthy relationships chapter 12: social responsibility part iv--adaptability chapter 13: problem solving chapter 14: reality testing . chapter 15: flexibility part v--stress management chapter 16: stress tolerance chapter 17: impulse control part vi—general mood chapter 18: happiness chapter 19: optimism part vii—ei in your life chapter 20: assessing your el--getting real about your life chapter 21: increasing your ei--where do i begin? appendix i: questions and answers appendix ii: mini ei quiz appendix iii: recommended reading appendix iv: websites appendix v: organizations for boosting ei index |
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