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Effective Apology Mending Fences, Building Bridges, and Restoring Trust有效的道歉补救，沟通以及信任恢复

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Effective Apology Mending Fences, Building Bridges, and Restoring Trust有效的道歉补救，沟通以及信任恢复

最 低 价：￥169.20

定 价：￥188.00

作 者：John Kador　著 著

出 版 社：未知

出版时间：2009 年1月

I S B N：9781576759011

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    内容简介
    politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. in fact, we all have occasion to apologize. but we don't need more apologies, says john kador. we need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
    　　effective apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what kador calls the five rs--of a wholehearted apology, one that heals and renews. kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your apology quotient.

    作者简介

    目录
    introduction apology is the first resort
    part 1：prac i lcing apology
    chapter 1 the age of apology
    chapter 2 why we apologize and what it accomplishes
    part 1：the five dimensl0ns of effective apology
    　chapter 3 recognition
    　chapter 4 responsibility
    　chapter 5 remorse
    　chapter 6 restitution
    　chapter 7 repetition
    parl iii：apologize for resu lt。s
    　chapter 8 when，where，an．d how to apologize
    　chapter 9 how to accept(and reject)an apology
    　chapter　10 apology and forgiveness
    　chapter　11 obstacles to wholehearted apology
    　chapter　12 the best apology possible： ten apology d0’s and don’ts
    　chapter　13 talking about apology：frequently asked questions
    　chapter 14 what can i do now?
    five apology practices
    notes
    .acknowledgments
    apology examples by category
    index
    about the author

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