| Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. .. << 查看详细 |
| foreword: conflict: a leaders challenge (warren bennis) preface introduction: eight strategies to move from impasse to transformation strategy one: change the culture and context of conflict strategy two: listen actively, empathetically, and responsively strategy three: acknowledge and integrate emotions to solve problems strategy four: search beneath the surface for hidden meaning strategy five: separate what matters from what gets in the way strategy six: stop rewarding and learn from difficult behaviors strategy seven: solve problems creatively, plan strategically, and negotiate collaboratively strategy eight: explore resistance, mediate, and design systems for prevention and resolution about the authors index |
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