| part ⅰ front desk service unit one receiving a reservation unit two guest arrival unit three checking in unit four showing a guest to his room unit five bring baggage down review exercises unit six taking a message unit seven mailing letters unit eight booking tickets unit nine exchanging money unit ten checking out review exercises part ⅱ food & beverage department unit one taking a reservation unit two seating guests unit three ordering aperitifs and hors d'oeuvres unit four recommendation of the main course unit five settling complaints unit six paying the bill . review exercises unit seven breakfast unit eight dinner unit nine buffet unit ten in the bar unit eleven a chinese dinner unit twelve room service review exercises part ⅲ housekeeping service unit one room cleaning unit two laundry service unit three dealing with complaints unit four borrowing things unit five repairs unit six lost and found review exercises part ⅳ health & recreation service unit one at the health center unit two at the beauty center unit three e-mail service at the business center 附录1 词汇表 附录2 饭店机构表 附录3 饭店业常用缩略语 |
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