The process improvement methodology Six Sigma is quickly gaining ground in a wide variety of businesses. Sooner rather than later businesses will ask IT departments to apply Six Sigma to IT processes as well. “Six Sigma for IT Management” gives an appreciation and insight into what Six Sigma and ITIL are and how they can complement each other and benefit IT and the business overall. It offers many examples of practical techniques enabling IT professionals to apply them immediately in their IT organization. This invaluable book was written and reviewed by a worldwide team of ITSM and Six Sigma experts. ...
|
内容加载中，请稍后...
商品评论（0条）