酒店服务英语

     谌桂君、董姝主编的《酒店服务英语》内容编排以酒店主要工作岗位和流程为主线，着重以语言的使用功能为主，一个工作岗位为一个单元。它配合课堂教学改革，反映实习实训内容。功能场景设计与现实中的实训内容配合，以便学生在实训和练习时能用中英文双语进行交流。 本教材内容选材全面，基本涵盖了酒店内各个部门和服务的所有领域，如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务。

     谌桂君、董姝主编的《酒店服务英语》共分为12个单元，包括12篇阅读短文和近40则对话，基本涵盖了酒店内各个部门和服务的所有领域，如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务等。所有的情景对话均与酒店服务的实际有紧密的联系，学生在学习酒店各岗位的实用英语的同时，也能对酒店对客服务的全过程有个大致的了解。
     《酒店服务英语》可作为高等院校酒店管理和旅游类专业教材，也可作为相关从业者自学参考用书。

Unit One  Room Reservation
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Two  Reception
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Three  Bell Service
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Four  Housekeeping
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Five  Business Center
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Six  Maintenance
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Seven  Laundry Service
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Eight  Information Desk
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Nine  Dinning Hall (1)
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Ten  Dinning Hall (2)
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Eleven  Complaints
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Unit Twelve  Cheek-out
  Part Ⅰ  Reading
  Part Ⅱ  Dialogues
  Part Ⅲ  Words & Phrases
  Part Ⅳ  Notes
  Part Ⅴ  Useful Expressions
  Part Ⅵ  Exercise
Appendix
Reference