unit 1 nouns business styleunit 2 ronouns letter formatunit 3 adjectives establishing business relationsunit 4 adverbs request lettersunit 5 roositions quotation, offer and counter-offerunit 6 verbs order and contractunit 7 conjunctions ayment and collection lettersunit 8 sentences comlaints, claims and adjustmentsunit 9 clauses and hrases sales lettersunit 10 aragrahs job alication and resumeunit 11 unctuation (ⅱ) social business lettersunit 12 unctuation (ⅱ) memos and minutesunit 13 caitalization, abbreviation and numberbusiness reorts商务英语写作常用缩略词keys to exercises
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