| 1 Introduction 1.1 What Is Supply Chain Management? 1.2 Why Is Supply Chain Management Important? 1.3 The Origins Of Supply Chain Management 1.4 Important Elements of Supply Chain Management 1.5 Future Trends 2 Purchasing Issues 2.1 Purchasing Process 2.2 Strategic Sourcing 2.3 Supplier Evaluation and Selection 2.4 Worldwide Sourcing 2.5 Managing Supply Chain Inventory and Delivering Perfect Customer Orders 2.6 Supply Chain Information Systems and Electronic Commerce 2.7 Purchasing and Supply Chain Changes and Trends 3 Operations Issues 3.1 Demand Forecasting and Collaborative Planning Forecasting and Replenishment 3.2 Aggregate Planning and Inventory Management 3.3 Enterprise Resource Planning Systems 3.4 Process Management 4 Distribution Issues 4.1 Domestic and International Transportation 4.2 Customer Relationship Management 4.3 Facility Location Decisions 4.4 Service Response Logistics References |
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