| Chapter 1 An Overview of Written Business Communication 商务书面交流概述 1．1 Language and Structure 1．2 The Layout of a Business Letter 1．3 Three Styles of Layout 1．4 Envelop Addressing Chapter 2 Establishment of Business Relations 商务关系的建立 2．1 Case 1 2．2 Case2 2．3 Case 3 2．4 Knowledge Links知识链接 Chapter 3 Inquiries and Replies 询盘与回复 3．1 Case 1 3．2 Case 2 3．3 Case 3 3．4 Case 4 3．5 Case 5 3．6 Knowledge Links知识链接 Chapter 4 Making Quotations and Offers 报价与报盘 4．1 Case 1 4．2 Case 2 4．3 Case 3 4．4 Case 4 4．5 Knowledge Links知识链接 Chapter 5 Counter-Offers and Replies 还盘与拒盘 5．1 Case 1 5．2 Case 2 5．3 Case 3 5．4 Case 4 5．5 Knowledge Links知识链接 Chapter 6 Acceptance and Orders 接受与订货 6．1 Case 1 6．2 Case 2 6．3 Case 3 6．4 Case 4 6．5 Case 5 6．6 ... |
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