| Part Ⅰ General Information about the Hotel Unit 1 Information about the Hotel / 1 Unit 2 Information about the Room Type / 5 Unit 3 Information about the Hotel Facilities / 9 Part Ⅱ Front Office Department Unit 4 Room Reservation / 14 Unit 5 Reception / 23 Unit 6 Check-out / 31 Unit 7 Leaving a Message / 38 Unit 8 Luggage Service / 43 Unit 9 Exchanging Foreign Currencies / 50 Unit 10 Information / 55 Part Ⅲ Housekeeping Department Unit 11 Welcoming and Guiding the Guests / 62 Unit 12 Cleaning the Room / 71 Unit 13 Asking for an Extra Bed / 80 Unit 14 Turn-down Service / 86 Unit 15 Laundry Service / 93 Unit 16 Wake-up Call Service / 103 Unit 17 Maintenance Service / 111 Part IV Food and Beverage Department Unit 18 Table Reservation / 122 Unit 19 Seating Guests / 128 Unit 20 Taking Orders / 133 Unit 21 Serving Dishes / 139 Unit 22 Paying the Bill / 145 Unit 23 Room Service / 152 Unit 24 Bar Service / 157 Part V Other Services Unit 25 Complaint / 162 Unit 26 Business Centre / 167 Unit 27 Shopping Centre / 170 Unit 28 Recreation Centre / 176 Script of Listening Comprehension / 184 Reference / 207 |
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