| 本书在广泛研究国外物流发展现状的基础上，精选了一些专业英文文献，力求反映物流行业的发展全貌，使读者通过对本书的学习能把物流专业英语和物流最新专业知识结合起来，不仅能掌握大量专业英语词汇和术语及其表达方法，而且能学习权威专家最新的研究成果，使专业知识和英文水平同步提高。 |
| Chapter 1 An Introduction to Logistics 1.1 Basic knowledge preparing 1.1.1 History 1.1.2 What is logistics 1.1.3 Evolution of the logistics management concept 1.2 Logistics system 1.2.1 Elements of logistics 1.2.2 Activities of logistics system 1.3 The new logistics management paradigm 1.3.1 The internet B2B economy 1.3.2 Reverse logistics 1.3.3 Real-time logistics event management 1.3.4 Technology solutions provide visibility Words and terms Notes Exercises After-class reading Chapter 2 Customer Service 2.1 Surroundings introduction 2.1.1 The marketing perspective 2.1.2 Quality of service 2.1.3 Case study 2.1.4 Customer loyalty 2.2 Basic knowledge preparing 2.2.1 The role of customer service 2.2.2 Concept of customer service 2.2.3 The components of customer service 2.2.4 Customer service policy 2.3 Service level 2.3.1 Defining customer service objectives 2.3.2 Service level and cost 2.3.3 Setting service standards 2.3.4 Measuring customer service Words and terms Notes Exercises After-class Reading Chapter 3 Warehouse Management 3.1 Basic knowledge preparing 3.1.1 The role of warehouses 3.1.2 Types of warehouse or distribution 3.1.3 Warehouse operations 3.1.4 The functionality of warehouse 3.2 Warehouse management 3.2.1 Warehouse costs 3.2.2 Warehouse decision 3.2.3 Objective and principles of good warehouse design and management 3.2.4 Strategic issues affecting warehousing 3.2.5 Modem warehouse Words and terms Notes Exercises After-class reading Chapter 4 Inventory 4.1 Basic knowledge preparing 4.1.1 Role of inventory and functionality 4.1.2 Types of stock-holding 4.1.3 Inventory costs 4.1.4 Inventory goals 4.2 Inventory replenishment systems 4.2.1 Reorder quantities 4.2.2 Demand forecasting 4.3 Inventory management 4.3.1 Problems with traditional approaches to inventory planning 4.3.2 Different inventory requirements 4.3.3 The lead-time gap 4.3.4 The problems of high levels of inventory and the approache: 4.3.5 Analyzing time and inventory Words and terms Notes Exercises After-class reading Chapter 5 Transportation Chapter 6 Logistics Information Chapter 7 Supply Chain Management Chapter 8 Logistical Strategy Chapter 9 Outsourcing Logistics Chapter 10 International Logistic Chapter 11 Global Logistics Chapter 12 Performance Measurement in Supply Chain Chapter 13 New Directions in Logistics Glossary References |
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