| Unit One Hotel Basics Situational Conversations Conversation 1 The Sense of Service Conversation 2 Choosing Your Hotel Summary of the Useful Expressions Classroom Activities Reading “Green” Hotels and “Green” Hotels Association Exercises Unit Two Room Reservation Situational Conversations Conversation 1 Making a Reservation Conversation 2 Desired Room Being Fully Booked Summary of the Useful Expressions Classroom Activities Reading The Duties of Reservationists Exercises Unit Three Bell Service Situational Conversations Conversation 1 Showing the Guests to Their Rooms Conversation 2 Depositing Some Valuable Items Summary of the Useful Expressions Classroom Activities Reading The Duties of Doormen and Bellboys Exercises Unit Four Reception Situational Conversations Conversation 1 Checking in... |
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