最 低 价：￥86.70
定 价：￥146.50
作 者：RichardLuecke，Brian J. Hall 著 著
出 版 社：Harvard Business School Press
出版时间：2006-12-1
I S B N：9781591398424
| Introduction 1 GoaIs Guides to Action Goals Begin at the Top--Well, Almost Goals Versus Activities Characteristics of Effective Goals Three Mistakes to Avoid Get It on Paper Four Steps to Accomplishing Goals Summing Up 2 Motivation The Not-So-Secret Ingredient of High Performance Theories of Motivation What About Rewards? Practical Tips for Motivating Summing Up 3 Monitoring Performance Looking for What's Going Wrong and Right Observe and Gather Data Move from Observation to Discussion Be an Active Listener Ask the Right Questions Form and Test Your Hypothesis Summing Up 4 Closing Gaps and Improving Performance The Basics of Coaching Coaching Opportunities Discussion and Agreement Active Coaching Follow-up Summing Up 5 Becoming a Better Coach Beyond the Basics Conserve Time and Energy Create the Right Climate Avoid These Common Mistakes The Challenge of Team Coaching Summing Up 6 Formal Performance Appraisal Improving Results Through Feedback What Is It? Eight Steps to Effective Appraisal Two Problems to Avoid Summing Up 7 Employee Development Helping People Grow in Their Careers Begin with the Employee Develop a Plan Basic Tactics for Employee Development Summing Up 8 Intractable Performance Problems Face Them Head-On Diagnose the Problem Confront Poor Performers Handling C Performers Is Burnout the Problem? When All Else Fails Summing Up Epilogue: What Leaders Must Do Appendix A: Useful Implementation Tools Appendix B: Handling a Dismissal Notes Glossary For Further Reading Index About the Subject Adviser About the Writer |
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