| Robin Kessler is currently president of The Interview Coach, a human resources and career consulting firm in Houston, Texas. She has more than 20 years experience improving interviews, resumes, presentations, and organization communications as a human resources professional, consultant, career coach, and adjunct professor. Kessler is author of Competency-Based Interviews and Competency-Based Resumes, the first books to teach people to write their resumes and prepare for interviews considering the competencies employers are looking for. She has trained managers and employees to write effective, competency-based statements on their performance reviews and to communicate about competency-based accomplishments. She has her B.A. and M.B.A. from Northwestern University. |
| Introduction Chapter 1 Understand the Basics of Competency-Based Performance Reviews Chapter 2 Get Ready for Better Competency-Based Performance Reviews Chapter 3 Coach Your Employees Toward Better Performance Reviews Chapter 4 Think Differently to Improve Your Coaching Chapter 5 Encourage Your Employees to Write Competency-Based Accomplishment Statements Chapter 6 Write Strong and Effective Competency-Based Performance Appraisals Chapter 7 Set Better Goals and Develop Your Employees Chapter 8 Prepare for Better Competency-Based Performance Review Discussions Chapter 9 Understand the Legal Issues With Performance Appraisal Chapter 10 Manage Different Personalities Toward Better Performance Chapter 11 Learn From Competency-Based Performance Review Case Studies Chapter 12 Actively Manage Competency-Based Careers Appendix A Examples of Competency-Based Behavioral Questions Appendix B Competencies With Competency-Based Accomplishment Statements Appendix C State of Michigan Behaviorally Anchored Rating Scales Appendix D Improving Advocacy and Inquiry Appendix E Selected Legal Principles Relating to Performance Appraisals Appendix F Selected U.S. Laws Relating to Performance Appraisals Appendix G Common Appraisal Errors Notes Bibliography Index About the Author |
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