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| Management of Differences WARREN H. SCHMIDT AND ROBERT TANNENBAUM The Team That Wasn't SUZY WETLAUFER Overcoming Group Warfare ROBERT R.BLAKE AND JANE S.MOUTON Negotiting with a Customer You Can't Afford to Lose THOMAS C. KEISER Turning Negotiation into a Corporate Capability DANNY ERTEL When consultants and clients Clash IDALENE F. eESNER AND SALLY FORLER Five Ways to Keep Disputes Out of Court JOHN R. ALLISON Alternative dispute Resolution:Why It doesn't Work and Why It Does TODD B. CARVER AND ALBERT A. VONDRA About the Contributors Index |
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