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| 作者介绍：Rafael Aguayo Rafael Aguayo studied with W. Edwards Deming for seven years, has worked in the financial sector for fifteen years, and is a consultant in quality and management. He lives in Brooklyn, New York. |
| Foreword Introduction Acknowledgments 1 Management and Quality 2 Quality Must Come First 3 What Is Quality? 4 Variation in Management 5 Stable Systems 6 Cooperation: Suppliers and Divisions 7 Cooperation Between Management and Workers 8 Cooperation Among Competitors 9 The Need for Transformation 10 Focus and Philosophy 11 Inspection 12 Attitudes Toward Suppliers 13 Rebirth and Renewal 14 The Importance of Training 15 Leadership 16 Driving Out Fear 17 Enhancing Pride and Joy in Work 18 Improvement and the Minds of Workers 19 Basic Transformation 20 Competition 21 Where Are We? Appendix A. The Deming Prize Appendix B. William Edward Deming: A Brief Biography Appendix C. Some National Implications of the Deming View Appendix D. Further Reading Notes Index |
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