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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation (Perfect Phrases Series) 管理技巧

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最低价：￥63.40

定价：￥88.00

作者：MerylRunion　著著

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出版时间：2004-12-1

I S B N：9780071452168

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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation (Perfect Phrases Series) 管理技巧

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内容简介

　　The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with:
　　Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission
　　Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more
　　Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating。

作者简介

Contents
　Introduction：How Perfect Phrases Help You ManageMore Effectively
　　The Challenge of the Accidental Manager
　　Why Perfect Phrases?The Importance of Managing
　　Your Words
　　The Value of Scripting
　　Howto UseThis Book
　Chapter 1.The Principles That Make PowerPhrasesPerfect Phrases
　　The Rules of Responsible Communication
　　The Rules of Responsible Communication in Full
　　PowerPhrases"The Perfect Phrases to Use for Responsible　Communication
　Chapter 2.Put Your Best Foot Forward：Perfect Phrases to Establish Your New Role
　Perfect Phrases to Address Former Peers Who
　　Are Now Your Employees
　Perfect Phrases to Address Friends Who Are
　　Now Your Employees
　Perlect Phrases to Address Employees Who Wanted
　　the Promotion You Got
　Perfect Phrases to Address the Acting Supervisor
　　You Are Replacing
　……