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| Mike Song is the CEO of Cohesive Knowledge Solutions (CKS). He is also the co-developer of the highly-regarded COTA system. Vicki Halsey is the VP of Applied Learning at the Ken Blanchard Companies. She speaks, consults, and trains for the Blanchard companies. She is regarded as one of the pioneers of leadership research in information management industries. Tim Burress is the president of Cohesive Knowledge Solutions (CKS). Before co-founding CKS in 2003 he was the Director of Learning and Development at Pfizer. |
| Foreword 1 Confessions of an Info-Hamster 2 A NewWay to Work 3 EmailAdds Up! 4 Strategy 1: Reduce Email Volume 5 A Tale of Two Emails 6 Strategy 2: Improve Email Quality 7 Strategy 3: Info-Coaching Sustains Results 8 Help! It's Not So Easy! 9 Harold's Progress Check 10 Chaos in Info-Land 11 Strategy 4: File and Find It Fast With COTA 12 ABlue SkyWrapUp Epilogue Appendix 1: Fast Answers for Busy Hamsters Appendix 2: Case Study: Capital One's Email Efficiency Solution Notes Acknowledgements Index Services Available About the Authors |
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