| 《酒店餐饮高手过招》：超炫口语·地道表达，张口就来·招招制胜。 |
| chapter1front office department 前厅部 unit1 room reservation 预订客户 unit2 canceling or changing the reservation 取消与更改预订 unit3 check-in 登记入住 unit4 delivering luggage to room 取送行李 unit5 offering consultation service 提供咨询 unit6 foreign currency exchange 外汇兑换服务 unit7 depositing items 寄存物品 unit8 guiding guests to the room 带客入房 unit9 changing rooms 调换房间 unit10 extending the stay 延长住宿 unit11 dealing with complaints 处理投诉 unit12 check-out 结账离店 chapter2 housekeeping department 客房部 unit1 cleamng the room 清理服务 unit2 delivering food service 客房用餐服务 unit3 maintenance service 维修保养服务 unit4 telephone service 电话服务 unit5 laundry service 送洗服务 unit6 wake-up service 叫醒服务 unit7 medical service 医疗服务 unit8 lost and found 失物招领 unit9 asking for items 索取物品 unit10 baby-sitter service 托婴服务 unit11 emergency 突发事件 unit12 safety of the hotel 酒店安全 chapter3 catering department 餐饮部 unit1 booking seat 预订餐桌 unit2 banquet reservation 宴会预订 unit3 no more tables 席位已满 unit4 greeting the guests 欢迎来客 unit5 setting the table 餐桌摆设 unit6 taking orders 点菜 unit7 serving dishes 上菜 unit8 service during the meal 席间服务 unit9 drinks 酒水 unit10 buffet 自助餐 unit11 paying the bill 买单 chapter4 business center 商务中心 unit1 secretarial service 文秘服务 unit2 fax service 收发传真 unit3 translating and interpreting service 翻译服务 unit4 ticket service 票务服务 unit5 mail service 邮政服务 unit6 convention service 会务服务 unit7 intemet service 网络服务 chapter5 recreation department 康乐部 unit1 at the health center 在健身房 unit2 in the beauty center 在美容中心 unit3 going to the cinema 看电影 unit4 in the ballroom 在歌舞厅 unit5 sauna and massage 桑拿按摩 chapter6 shopping department 商场部 unit1 jewelry and crafts 珠宝工艺品 unit2 textile and knitwear 丝绸纺织品 unit3 chinese arts and antiques 书画古玩 unit4 clothes, shoes and hat 服装鞋帽 unit5 food and drinks 食品饮料 unit6 health care products 医药保健品 appendix 附录 1. accommodation registration form 住宿登记表 2. hotel reservation form 订房确认书 3. everyday words in hotel 宾馆餐厅常用词汇 |
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