| chapter 1 writing process for business letters (1) prewriting 1. approaching the writing process systematically 2. the prewriting phase of composition chapter 2 writing process for business letters (2) writing 1. researching data and generating ideas 2. organizing data 3. composing the first draft chapter 3 writing process for business letters (3) revising 1. revising messages 2. proofreading for the finishing touch 3. evaluating the product chapter 4 business letters writing 1. envelope addressing 2. the layout of business letters chapter 5 establishing business relations |
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