| 作者介绍：P.S. Perkins P.S. Perkins is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of InWORD OutWORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On! |
| foreword les brown acknowledgments introduction the communication staircase in the beginning is your word…… jill’s professional destiny？ chapter 1 step one: intrapersonal communication self-sabotage or self-fulfillment？ discipline of the mind dive into your life！ where did that thought come from？ creating our self-image at work growing up “different” writing a new script taking ownership jill’s day waking up to your day！ conquering the first step first things first！ chapter 2 step two: nonverbal communication . the functions of nonverbal communication your professional appearance your professional voice actions do speak louder than words！ it’s about time！ keep your distance！ sometimes when we touch do you smell something？ chapter 3 step three: interpersonal communication five keys to positive, healthy work relationships interpersonal conflict supportive versus defensive communication chapter 4 step four: small-group/organizational communication to group or not to group …… that is the question jill’s day i versus we: the cultural paradox co-opetition model of advancement making room for the group reality leadership communication constructive conflict the communication climate small-group membership and facilitation chapter 5 step five: public communication the common denominator moving beyond the fear！ communication apprehension confidence and composure your language don’t make excuses your public presentational style you and your audience the art of impromptu/conversational speaking chapter 6 step six: mass communication influencing the masses persuasion is about perspective are you a walking billboard？ persuasion and the world of work jill’s day using persuasion as a tool of influence as simple as one, two, three persuasive messages and you chapter 7 step seven: intercultural communication we can all get along！ what makes us unique we are all prejudiced！ understanding perception culture and values that impact the workplace nonverbal communication is culturally bound global community diversity and the workplace the “other” in the workplace jill’s day inclusion in the workplace becoming a cross-cultural bridge through cultural competency epilogue: new beginnings index |
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