| PART I: THE WORKPLACE AND YOU. 1. Stepping into the World of the Administrative Professional. 2. Developing Your Potential. 3. Managing and Organizing Yourself. PART II: THE WORKPLACE ENVIRONMENT. 4. Understanding the Workplace Team. 5. Working Ethically and Using Business Etiquette. 6. Developing Customer Focus. PART III: COMMUNICATION - THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Developing Presentation Skills. 9. Handling Telecommunications. 10. Planning Meetings and Events. PART IV: RECORDS MANAGEMENT, TRAVEL AND FINANCES. 11. Handling Mail and Retaining Records. 12. Managing Records. 13. Coordinating Business Travel. 14. Understanding Financial Responsibility. PART V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary. Index. |
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