| 1. General Introduction to Organization Development. Part I: OVERVIEW OF OD. 2. The Nature of Planned Change. 3. The Organization Development Practitioner. Part II: THE PROCESS OF ORGANIZATION DEVELOPMENT. 4. Entering and Contracting. 5. Diagnosing Organizations. 6. Diagnosing Groups and Individuals. 7. Collecting and Analyzing Diagnostic Information. 8. Feeding Back Diagnostic Information. 9. Designing Interventions. 10. Managing Change. 11. Evaluating and Institutionalizing Interventions. Cases: Kenworth Motors. Peppercorn Dining. Sunflower Incorporated. Initiating Change in the Manufacturing and Distribution Division of PolyProd. Evaluating the Change Agent Program at Siemens Nixdorf (A). Part III: HUMAN PROCESS INTERVENTIONS. 12. Interpersonal and Group Process Approaches. 13. Organization Process Approaches. Cases: Lincoln Hospital. Ben and Jerry's. Part IV: TECHNO-STRUCTURAL INTERVENTIONS. 14. Restructuring Organizations. 15. Employee Involvement. 16. Work Design. Cases: City of Carlsbad (A). C&S Wholesale Grocers. Part V: HUMAN RESOURCE INTERVENTIONS. 17. Performance Management. 18. Developing Talent. 19. Managing Workforce Diversity and Wellness. Cases: Employee Benefits at HealthCo Sharpe BMW. Part VI: Strategic Change Interventions. 20. Transformational Change. 21. Continuous Change. 22. Transorganization Change. Cases: Fourwinds Marina Leading Strategic Change at DaVita. Part VII: SPECIAL APPLICATIONS OF ORGANIZATION DEVELOPMENT. 23. Organization Development in Global Settings. 24. Organization Development in Health Care, Family Businesses, School Systems, and the Public Sector. 25. The Future of Organization Development. Integrative Cases: B.R. Richardson Timber Products. Black & Decker International. |
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