| Unit 1 Staff development and training Unit 2 Job descriptions and lob satisfaction Unit 3 Letters of enquiry and applications Unit 4 Telephone skills Grammar workshop 1 (Units1-4) Unit 5 Promotional activities and branding Unit 6 New product development Unit 7 A stand at a trade fair Unit 8 Establishing relationships and negotiating Grammar workshop 2 (Units5-8) Unit 9 Going it alone Unit 10 Financing the start-up Unit 11 Starting up in a new location Unit 12 Presenting your business idea Grammar workshop 3 (Unit9-12) Unit 13 Business hotels and sales conferences Unit 14 Business conferences Unit 15 Reports Unit 16 Business meetings Grammar workshop 4 (Units13-16） Unit 17 New technologies and change Unit 18 Using the Internet 86-89 Unit 19 A staff survey Unit 20 Offshoring and outsourcing Grammar workshop 5 (Units17-20 Unit 21 Customer loyalty Unit 22 Communication with customers Unit 23 Corresponding with customers Unit 24 A business seminar 112-115 Grammar workshop 6 (Units 21-14) EXAM SKILLS AND EXAM PRACTICE Answer Key Transcripts |
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