| 本书共分5大部分，20章。主要内容包括：概念及基本理论，产品设计与产品选择，设施与工作结构设计、供应链管理第系统构造。作者将运作管理置于企业整体活动框架之中。每章都提供相应的实际案例，使枯燥的定量控制行为变得生动有趣。书中配备大量习题，以供练习和讨论，寓教于学，充分启发读者的思路。全书行文流畅，语言通俗易懂，深入浅出，引人入胜。 |
| Section 1 Nature and Context of Operations Management
1. Introduction to the Field 2. Operations Strategy and Competitiveness 3. Project Management Section 2 Product Design and Process Selection 4. Product Design and Process Selection-Manufacturing 5. Product Design and Process Selection-Services 6. Quality Management Section 3 Design of Facilities and Jobs 7. Strategic Capacity Management 8. Just-in-Time Production Systems 9. Facility Location 10. Facility Layout 11. Job Design and Work Measurement Section 4 Managing the Supply Chain 12. Supply Chain Management 13. Forecasting 14. Aggregate Planning 15. Inventory Systems for Independent-Demand 16. Inventory Systems for Dependent Demand :MRP-Type Systems 17. Operations Scheduling Section 5 Revising the System 18. Operations Consulting 19. Business Process Reegineering 20. Synchronous Manufacturing and Theory of Constraints Appendixes |
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