Results Management: Effective People Management to Achieve Excellent Results

Results Management is part of an integrated management system linking the organization's strategic focus, product/service delivery system, the organization structure, and functional accountabilities supporting product/service delivery. This book, based on the author's over twenty years of work with many organizations, gives an insight into how a results management system can be established to make wage costs commensurate with productivity. Truly paying for performance will work towards attracting and retaining talent. The book provides a process for establishing balanced performance measures for all job functions. It demonstrates how to measure individual efficiency and also effectiveness. This process will be a welcome aid to those who find difficulty in establishing performance measures using the SMART criteria. It will demonstrate how to measure those functions (such as administrative functions) that people often conclude are difficult or impossible to measure. Although attention is paid to performance measurement to pay for results, an important focus of the book is on performance management, which emphasizes the achievement of results through and with people. It advocates managing for commitment and not just for compliance with the superior's or organization's expectations. The book will prompt supervising managers to understand and accept that results management is their line responsibility, and it offers them performance measurement and management tools and system infrastructure to make their work more satisfying. Other unique features of the book: It will use a personal blog format to convey ideas, concepts and skills for measuring and managing individual performance. The blogs will contain a manager's learning notes on the job from her mentoring manager. At the end of each blog entry, there will be a box or diagram to summarize the insights that the manager has learned from her superior based on operational issues, problems or concerns and how they could be effectively handled. Readers will learn from the manager's real work experiences and insights. The RMS diagram, in the form of a flowchart, will track the RMS processes in tandem with each chapter. This will show how the RMS is implemented step by step.