| Unit 1 A Quallfled Tour Guide Text A What Is a Tour Guide？ Text B Meeting Visitors Broaden Your Horizon Chinese Names Key Words and Concepts Exercises Role-play Unit 2 A BusTour Guiding Text A Conducting a Bus Tour Guiding Text B Welcome to China Broaden Your Horizon National Flag of the Peoples Republic of China Key Words and Concepts Exercises Role-play Unit 3 Hotel Accommodations Text A Check-in at a Hotel Text B Check-out at a Hotel Broaden Your Horizon Chinas Hotel Rating System Key Words and Concepts Exercises Role-play Unit 4 Tour Planning Text A Making Tour Plans Text B Itinerary Discussion Broaden Your Horizon The Eiffel Tower Key Words and Concepts Exercises Role-play Unit 5 The Art of Managing a Tour Text A Leadership Skills Text B City Tour of Xian Broaden Your Horizon Niagara Falls Key Words and Concepts Exercises Case Discussion Illegal Commissions or Better Job Allowances？ Tour Commentary Re-creation Lhasa Unit 6 Interpretation and Visitor Experience Text A Principles of Interpretation Text B Family Planning in China Broaden Your Horizon Bronzes Key Words and Concepts Exercises Case Discussion Tourism——Price or Benefit？ Tour Commentary Re-creation Guilin and the Lijiang River Unit 7 Nonverbal Messages In Tour Guiding Text A Appearance, Personality and Attitude Text B Chinese Women Yesterday and Today Broaden Your Horizon The Colosseum in Rome Key Words and Concepts Exercises Case Discussion An Unpopular Tour Guide Tour Commentary Re-creation Shanghai Unit 8 Establishing a Good Working Relationship Text A A Good Working Relationship Makes a Tour Text B Features of Chinese Ancient Tombs Broaden Your Horizon Knight, Samurai and Armor Key Words and Concepts Exercises Case Discussion Help or Trap？ Tour Commentary Re-creation The Temple of Heaven in Beijing Unit 9 Communicating wlth Visitors Text A Your Customer Is Always Right Text B Handling Complaints Broaden Your Horizon Pinyin （Phonetic Notation of ChineseCharacters） Key Words and Concepts Exercises Case Discussion A Letter of Complaint Tour Commentary Re-creation The Stone Forest in Lunan County Unit 10 Designing Tour Commentaries Unit 11 The Art of Commentary Delivery Unit 12 Buddhism and Buddhist Temples in China Unit 13 Chinese Cuisine and Tea Culture Unit 14 Dealing with Emergencies Unit 15 Farewell References |
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