| Thanks Introduction 1 Face to face basic skills and techniques for talking to people in business situations; 2 Letters,faxes and memos Basic skills and techniques for business correspondence; 3 On the phone Basic skills and techniques for using the telephone in business; 4 Summaries,note,reports Basic skills and techniques for writing reports,making notes,summarizing and taking notes of conversations in business; 5 Working together Talking about where you work,employment policy,a company’s activities,organization and history 6 International trade Ｏrdering and supplying goods or services;answering and making enquries,making offers,placing and acknowledging orders; 7 Money matters Methods of payment,cash flow,invoicing,dealing with non-payment problems; 8 Dealing with problems Complaining and apologizing,delivery and after-sales problems; 9 Visitors and travellers Looking after foreign visitors and traveling on business;hotels,restaurants,small talk,telling Stories; 10 Marketing Marketing a product,market research,promotion and advertising; 11 Meetings Taking part in formal and informal meeting,one-to-one meeting and larger group meetings; 12 Processes and operations Explaining and describing operations,giving instructions; 13 Jobs and careers Applying for jobs and seeking promotion,participating interviews; 14 Sales and negotiation Selling and buying products,negotiating face-to-face and on the phone; 15 A special project A simulation,revising many of the skills and situations in the course; |
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