| 姓名：Zhang Chunyang著 作者简介： 作品：《管理沟通理论与实践教程》 |
| chapter 1 role of communication in business organizations 1.1 warm-up exercise 1.2 key concepts 1.2.1 what is managerial communication 1.2.2 overview of theories in managerial communication 1.2.3 types of communication 1.3 chapter review 1.4 application: the crisis of an insurance company chapter 2 the managerial communication process 2.1 warm-up exercise 2.2 key concepts 2.2.1 levels of managerial communication 2.2.2 basic elements of comm 更多 |
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