| Chapter 1 A Communication ModelWhat Is Communication; Barriers to Effective Communication; Communication in PracticeChapter 2 Interpersonal Communication Skills for ManagersInterpersonal Communication; Types of Interpersonal CommunicationChapter 3 Oral Communication SkillsListening and Speaking; Non-verbal Communication; Public SpeakingChapter 4 Written Communication SkillsCommunication Through Writing; The Process of WritingChapter 5 The Process of ManagementPlanning; Organizing; Directing ; ControllingChapter 6 Human Resource Management I Recruitment and Selection; The Job Hunting Process; New Employee Orientation; Training and Team Building; Motivation of EmployeesChapter 7 Human Resource Management II Organizational Constraints; Delegation; Job Enrichment;Employee Appraisals, Discipline and Development;Succession PlanningChapter 8 General Management ChallengesShowing Respect for Every Employee; Group Climate and the Management of Frustration and Conflict; The Management of Time; Managing Effective MeetingsChapter 9 Marketing CommunicationMarketing; Advertising; Sales; Customer ServiceChapter 10 Inter-organizational CommunicationWhat Is the Same? What Is Different?; Guidelines for Inter-organi-zational CommunicationChapter 11 International Management and Intercultural CommunicationLanguage; Non-verbal Communication Elements; CultureChapter 12 Strategic Management CommunicationIntroduction; Aspects of Strategic Planning; Communication in Strategic ManagementChapter 13 Executive Decision MakingDecision Making and Top Management; Effective Decision Making; Problem SolvingChapter 14 Leadership and CommunicationWhat Is Leadership?; Approaches to Leadership;Leadership by Objectives and ResultsAppendix A Exercises for Personal AssessmentAppendix B Guidelines for Teachers and TrainersBibliography |
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