| 本书是一本简明实用的商务职业工作中的沟通教程，对于一个人来说仅仅了解具体的沟通技巧是不够的。在本书中，作者详细介绍了沟通的基本问题、沟通技巧、面试的原则及类型、团队工作以及如何有效陈述五部分内容，并配有大量案例分析。本书会让读者受益匪浅。 |
| 罗纳德·阿德勒，是圣塔芭芭拉城市学院的教授，擅长组织和人际交流。他著有《交流中的信心：自我肯定和社会技能指南》，与人合著《了解人类交流》、《相互影响：人际间交流过程》以及广被使用的教材《知已知彼》。阿德勒教授还是许多公司、专业机构和政府部门的顾问，他在冲突解决、演说艺术、团队建设和面试技能等领域的研究处于前沿地位。 |
| Part one Basics of Business and Professional communication 1 Communication at Work The Importance of Communication The Nature of Communication Using Communication Networks Choosing the Optimal Communication Channel Summary 2 Communication,Culture,and Work Cultural Diversity and Communication Organizational Culture Part two Presonal Skills 4 Listening The Importance of Listening Barriers to Effective Listening Listening More Effectively Types of Listening 5 Interpersonal Skills Building Postive Relationships Dealing with Criticism Managing Conflict Negotiating and Problem-Solving Skills Summart Part three Interviewing 6 Principles of Interviewing …… 7 Types of Interviews Part four Working in Groups 8 Working in Teams 9 Effective Meetings Part five Making Effective Presentations 10 Developing the Presentation 11 Organizing Your Ideas 13 Delivering the Presentation 14 Types of Presentations |
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